Discover the score
for your contact center
Do you want to know how to...
Do you want to know how to...
substantially improve your NPS?
convert churners into loyal fans?
push your sales to new heights?
boost your up & cross selling activities with minimal effort?
enhance the cost of service at each customer contact?
LevelX4 level up your contact center
Analysis
Get key insights on your contact center.
Maturity score
An objective score rating your contact center’s current state and a view on its future successful development.
9 Ways to win
9 domains to analyze the core of your contact center. Strategy and People. And 7 more.
To improve is to change
39 assessment topics guide you to a detailed improvement project.
Your priority list
The first 15 game changing opportunities for your contact center and how to tackle them effectively.
Easy does it
Invite your team to deliver input and feedback, while you easily consult your contact center’s analysis online.
Small Steps, Big Impact
01. Involve
Involve
Involve different profiles in the assessment to get an honest picture of your organization.
02. Assess
Assess
No hours of meetings or complicated surveys! Simply agree or disagree: let’s start swiping!
03. Consolidate
Consolidate
Opinions differ, that’s no secret. But identifying these differences and working towards a consensus, that’s what makes a shared vision.
04. As Is
As is
Get a clear and detailed overview of how your organization is doing today. Identify the pain points and opportunities.
05. Roadmap
Roadmap
Algorithms based on years of experience and knowledge in the field give personalized recommendations towards a useful roadmap.
Quick or Full assessment?!
Quick assessment
100% Free | 30 minutes | 2 people
Online assessment with 39 statements to be scored. Output: AS IS versus TO BE
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To be filled out by senior and operations management
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Outcome is a clear report with detailed radar chart
Full assessment
Max 3 weeks lead time | 5 to 20 CC leaders & stakeholders
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Involves all Contact Center-leaders & stakeholders in the set-up of a detailed analysis of the current state
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Generates a maturity score on a scale of 5. 1 being the 'culture of heroes’, 5 being 'continuous improvement'
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Allows the Contact Center Management Team to determine the needed/wanted/desired progressions for all 51 contact center processes
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Supports the Management Team with a substantiated algorithm to decide on which priorities the focus will be for the coming 12 to 24 months
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Generates a roadmap with all necessary actions to be taken
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Frequently triggers the Contact Center-leader(s) for a progress update
References
The story behind LevelX4
LEVELX4 is an online assessment DIY tool for both inhouse and outsourced contact centers. The assessment investigates the maturity level of contact centers based on 9 distinct domains. The result is a clear view on the current performance of your customer contact center and – most importantly – the areas of improvement. A priority list indicates the domains that need to be addressed first to have the biggest impact on the organization in terms of operational efficiency, customer experience and commercial performance. This plan will continuously improve the processes and results of your contact center. With significant impact for all stakeholders.
LEVELX4 has been developed by THoCC based on their 14 years real-life experience. With more than 280 assessments the model has proven its merit and has been digitalized into the DIY-platform LEVELX4.
